Frequently Asked Questions

What payment methods do you take?

We accept Paypal, Visa and Mastercard.  We use Sagepay for our online payments  which is safe and secure.

Do you have a paper catalogue?

Sorry, we don't - all of our information is on our website.

Do you have a showroom?

No we don't. But if you are near us in Bury St Edmunds we are very happy for you to come and see us.  It would be helpful if you could phone us first so we can make sure we have exactly what you want in order for you to take a look.  We are here Monday to Friday from 9am until 4pm.  

 Alternatively we are happy to send you a sample of our timber.  Send an email to your name and address and we'll get it out to you.

Where do you deliver?

We offer free delivery to the UK mainland.  Some areas of Scotland and off shore islands may incur a surcharge so if you are unsure just give us a ring and we can give you a price.

I'm not metric!

Not a problem as we've tried to include the imperial measurements on the product pages where we can.