Where does my order come from?
All of our products are despatched from our warehouse in Suffolk either by courier or by a pallet delivery service.
We try to make the delivery process easy and straightforward and we will tell you in advance as much as we can about your delivery.
What if it comes on a lorry?
The majority of our products are big and heavy and so will be on a pallet which is delivered by lorry. The driver will be happy to unload the pallet as close as possible to your property, but is unlikely to take it to the bottom of your garden. Strictly speaking, the driver is only obligated to deliver to your kerbside so please be aware of this if access is a problem.
As the pallet will be moved from the lorry on a manually operated pump truck, the pallet cannot be moved across gravel drives or up steep hills.
If you have any delivery restrictions - narrow lane, hard to find property, please let us know so we can pass it on to the local delivery depot.
When your order has been despatched we will email you to let you know. The delivery company will then contact you directly to arrange a convenient time to deliver the pallet to you. You don't have to be in to accept delivery as the pallet can be left safe. If you haven't heard from the delivery company within 2 days of your goods leaving us, then give us a call so we can sort it out for you.
What if it's a courier delivery?
If your parcel is being delivered by courier then the courier service will email you and send you a text message (if you've entered in your mobile number) with a one hour delivery slot. This also gives you the option to change the delivery date or leave instructions such as leave with a neighbour or in a safe place.
How long will it take?
Orders are generally despatched within 3-5 days. If you have a specific delivery date in mind just let us know and we'll do our best to get the order to you within your timescales. If there likely to be a delay, we will let you know.
Where do we go...
Delivery to large parts of England, Wales and Scotland is currently free of charge.
We do charge a £20 delivery charge for the following postcodes:
EX6-7, EX17-23, EX31-39
G13-16, G60-64, G81-G84
LL37-LL37, LL42-49, LL51-78
We are really sorry but we are unable to deliver to the following postcodes.
BT,GY,JE,IM,ZE,HS,KA27-28, KW15-17, PH42-44
PA20-39, PA41-49, PA60-78, KA27-28, TR21-25
We despatch Monday to Friday (excluding English Bank Holidays) and generally within 1-5 days of the order being placed.
Please call us on 01284 848731 and we'll do our best to help.